Frequently Asked Questions
🥣 About Our Food
Q: What makes PetCoolGo different from other pet foods?
A: We focus on high-protein, real meat formulas with no by-products or artificial fillers—every recipe is crafted by nutritionists and tested by real pets.
Q: Are your recipes suitable for all breeds?
A: Yes! All our recipes are formulated to meet the nutritional needs of all breeds. Just choose the right formula for your pet’s life stage and activity level.
Q: Is your food complete and balanced?
A: Absolutely. All PetCoolGo recipes are complete and balanced according to AAFCO standards for the intended life stage.
Q: Do you offer grain-free options?
A: Yes, our GoPower™ and GoWild™ lines are completely grain-free.
🍽️ Feeding & Transition
Q: How much should I feed my dog or cat?
A: Please refer to the feeding guide on each product page—it varies by weight, age, and activity level.
Q: How do I transition my pet to PetCoolGo food?
A: Gradually mix PetCoolGo with your current food over 7–10 days, increasing the ratio daily to avoid digestive upset.
Q: Can I free-feed this food to my pet?
A: For most pets, we recommend scheduled meals to help maintain a healthy weight and routine, but consult your vet if unsure.
🧪 Ingredients & Nutrition
Q: What is the protein source in your food?
A: We use real animal proteins such as chicken, duck, salmon, tuna, and krill as primary ingredients—no by-product meals.
Q: Do you use artificial preservatives, colors, or flavors?
A: Never. All PetCoolGo formulas are free from artificial additives.
Q: Are your ingredients human-grade?
A: While not certified human-grade, we source high-quality ingredients that are carefully selected and quality-tested.
Q: Do you include taurine in your cat food?
A: Yes, all of our cat recipes are supplemented with taurine for heart and vision health.
📦 Shipping & Delivery
Q: Where do you ship?
A: We currently ship to the contiguous United States only (excluding Alaska, Hawaii, military addresses, and territories).
Q: Do you offer free shipping?
A: Yes! All orders within our shipping area qualify for free standard shipping.
Q: How long will it take to receive my order?
A: Orders are usually processed in 1–2 business days and arrive within 3–5 business days.
💬 Returns & Guarantees
Q: What if my pet doesn’t like the food?
A: No worries—we offer a 60-day satisfaction guarantee. You can return opened bags (with at least 50% remaining) within 14 days.
Q: How do I start a return?
A: Just email us at energylab@petcoolgo.com with your order number and reason for return. We’ll guide you through the process.
Q: Do you offer refunds?
A: Yes. Once we receive and inspect your return, we’ll issue a refund to your original payment method within 10 business days.
📚 Product Safety & Storage
Q: How should I store the food after opening?
A: Keep the bag sealed and store it in a cool, dry place. Use within 6–8 weeks after opening for best freshness.
Q: What is the shelf life of your food?
A: Our dry food has a 12-month shelf life from the production date.
Q: How do I know if the food is safe for my pet?
A: Every batch is tested for safety and nutritional integrity before leaving our facility.
Still have questions? Contact us here and we’ll get back to you as soon as possible.